Frequently Asked Questions

What are reed diffusers and how do they work?

Reed diffusers are a flame-free way to fragrance your home. Natural rattan reeds absorb the fragrance oil and disperse the scent throughout your room continuously. Simply place the reeds in the bottle and flip them weekly for a fresh burst of fragrance.

How long do your products last?

Our 100ml reed diffusers typically last 12-16 weeks depending on room conditions. Room sprays provide instant fragrance and can be used as needed. Car diffusers last approximately 4-6 weeks.

Are your products safe to use around pets and children?

Our products should be kept out of reach of children and pets. Reed diffusers contain fragrance oils that should not be ingested. Always place them on stable surfaces away from edges.

Can I choose my own scent?

Yes! We offer a wide variety of scents including floral, fresh, fruity, and herbal options. Browse our product pages to see all available fragrances.

Do you offer gift wrapping?

Many of our products come beautifully packaged and include gift boxes, making them perfect for gifting.

What is your returns policy?

We offer a 30-day return policy on unused products in their original packaging. For hygiene reasons, opened fragrance products can only be returned if faulty. See our Shipping & Returns page for full details.

How quickly will my order arrive?

UK orders are typically dispatched within 2-3 business days. Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days.